On February 4, we launch weekend phone support across our three U.S. vacation rental brands: HomeAway.com, VRBO.com and VacationRentals.com. Property owners, professional managers and travelers will now be able to call Customer Support between the hours of 7 a.m.-7 p.m. CST, seven days per week, making it more convenient for customers to contact us to get the help they need.
The addition of weekend phone support across all US brands is the next step in our increasing efforts to serve our customers. In the winter of 2010, we launched VRBO.com phone support, and followed it up with VacationRentals.com phone support in the spring of 2011. Late last year we also redesigned our U.S. Help Portal to make it easier for customers to get online support. Community from HomeAway and a new customer feedback mechanism on our global sites also offer customers the opportunity to share their opinions on our products and services.
Please continue to provide us feedback on ways we can best serve you!
Vice President of Global Customer Experience