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Christine's Vacation Rental Insights

2 Posts tagged with the maintenance tag
0

Under the Weather

Posted by christinekarpinski Oct 5, 2010

relying on service providers when you are under the weatherHi Everyone,

It’s been a little while since I have written a blog post. I have been a bit under the weather and took some days off to recoup. Let me clarify: by days off I mean off from my day job at HomeAway. Unfortunately, vacation rental owners never get to take “sick days.”

October is the busiest month for my cabins in the Great Smoky Mountains. I’m generally booked every single night of the month with 4-5 night back-to-back rentals. So all maintenance better be done before October hits because there is no down time whatsoever. Toward the end of September, I talk with my housekeeper and maintenance people, and we go through our checklist of things to be done before the October busy season.

So let me set the scene. It's October 1st, the first day of my busy month and I’m at home, in bed, with a terrible cold. My husband is on the sofa (also sick) and our son is upstairs in his room because, yep, you guessed it, he’s sick too. The phone rings. Everyone is feeling too icky to answer it. It goes to the answering machine and we hear, “This is your guest in your cabin, we’re having a problem, we’ll call you on your cell….click…”

My cell phone rings. Surprise! It’s my guest who says, “None of the fireplaces are working. I have checked all three and none of them will work. Is there a special trick?”

Ughhhh, no there is no special trick. It’s my bad. I forgot to have the maintenance guy come over and turn on the fireplaces (we turn them off for the summer). I call my maintenance guy to see if he can come over but he’s sick too (sounds just as bad, if not worse, than I do). I tell him not to worry; I can call my back-up maintenance man. I called him but his message says he’s on vacation (figures!). So I called my main maintenance man back to see if he has any friends I can call. He says he’ll check and then call me back. About an hour later I get a call from my maintenance man who said he just got dressed and went over to do it himself.

I was so grateful. And if he felt as bad as we did, then he gets extra kudos for helping me out in this pinch. I have said it again and again. We could not run our vacation rental business without our good help. We have to make sure that we have committed, dependable and reliable staff.

Guess who is going to get a little extra in his check this month?

Happy October!
Christine

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When Nature Calls

Posted by christinekarpinski Jul 7, 2010

Hi Everyone,

Hope you all had a nice Fourth of July weekend.

I finally pulled all of my information together for my BP claim. Even though I keep meticulous books and had everything easily at my disposal, it was a fair amount of work to get it all together. Tonight my husband and I will go through it one last time to ensure we have everything we need before we overnight it to our claims adjuster. I’ll keep you posted on the progress.

So it was bound to happen; for the first time in 15 years of renting vacation homes, I got a phone call for a clogged toilet and I had to have a plumber come over and snake out the lines.

It's kind of funny because one of the most common questions (fears, really) I get from people who are thinking of renting out their vacation homes is, “What do you do if the renters call and the toilet is clogged?” To which I have always replied, “I have never gotten a call for a clogged toilet.” So how will I answer this question now?

Happy Renting,

Christine